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Frequently Asked Questions


Why buy from us?
When you order from RHS Enterprises, you can be confident of receiving top-quality goods. Better still, every item you buy from us is also a gift to the Royal Horticultural Society, to support our important work.

All the profit we make goes straight back to providing the things you know and love us for: inspirational gardens, magnificent flower shows, trusted advice, education and invaluable research.

There's no easier way to share your love of gardening than by ordering from us, so we hope you'll find there's plenty here to inspire and delight you - including our own exclusive RHS products including famous diaries and calendars.

As a charity we receive no government funding, the support of our members really does make a difference. So happy shopping - we look forward to receiving your order.

Ordering by Phone, Fax or Post

By Telephone

Call our friendly operators on 01483 211320, between 9.00am and 5.00pm Mon-Fri - an answerphone service is available out side of these hours. (If you are calling from overseas please dial +44 1483 211320.)

If you are ordering from a leaflet or catalogue, please have the following ready
  • Your catalogue code (shown in the top right corner of your order form in your catalogue)
  • The relevant ISBN / Item reference code
  • Your credit / debit card details

We will confirm that the items you wish to order are in stock and advise of delivery dates.

By Phone & Fax

If you have a catalogue or leaflet, please complete the order form and send to:

Mail Order,
RHS Enterprises Ltd,
RHS Garden Wisley,
Woking,
Surrey GU23 6QB

Or fax to: 01483 212447

How do I find products?

There are two main ways to locate products on our website.
  • Browsing: From every page you can simply select a category from left navigation menu.
  • Searching: Use the 'Search' option located at the top of the website to search for a particular type of product. Simply enter a relevant keyword that best describes the product you are after (such as 'allotment' or 'orchids') and click 'search' to see a list of matching results.

Using either of these methods will produce a selection of products that match your needs. To see any product in more detail, simply click 'More Info'. To add products to your Shopping Basket, just click 'Buy' (you can remove it later if you wish). Alternatively, you can enter the catalogue code in the search box and the item will appear.

Alternatively, enter the ISBN or item reference code if you know it in the search box to go straight to the product.

If you can't see what you are looking for, please remember that our online facility is currently only a fraction of the items we have available through Mail Order, please contact us with your requirements and we will search the bookshop for you.

How do I purchase products?

You can add any products that you wish to purchase to your 'Shopping Basket' at any time by clicking the 'Buy' button that appears next to that product. If you make a mistake or change your mind, you can remove products and/or change quantities at any time before going through the 'Checkout'. Once you have a selection of products that you are happy with, click 'Checkout' to enter our secure area and arrange payment and delivery details. (The 'Checkout' button is located within the 'Your Basket' box on the left hand side of the website.)

How can I order products if I know the ISBN / Item codes?

If you have a copy of the catalogue and /or know the ISBN or item code for the items you wish to order, you can enter these without having to locate the item. Select the "Order Form" link in the bar at the top of the page, enter the ISBN / item code(s). Click the submit button and a list of the items you have entered will appear. You have the option from here to change the quantity, add or delete items and proceed to the checkout.

How can I see what's in my Shopping Basket?

The number of products in your Shopping Basket and their total cost (minus delivery charges, which will be calculated at the Checkout) is shown in 'My Basket' which is located on the top right corner the website at all times. To see the contents of 'My Basket' in more detail, just click 'View Basket'.

How do I remove products from my Shopping Basket?

To remove products from your shopping basket click click 'View Basket' that appears to the left of My Basket™ located on the top right corner the website at all times. From 'My Basket', simply click the "Rubbish Bin" icon to the right of the product you wish to delete. Your amended list of selected products will then appear.

How do I select multiple items?

If you wish to purchase more that one of any product, simply change the quantity next to the ˜Add to Basket™ option on the product information page before adding that product to your Shopping Basket, or click the 'View Basket' in the dark blue bar at the top of the web site. From your basket click 'Change Quantity', this will refresh your current list of chosen products with the original quantity appearing in a box next to each. Change this number to the quantity you require of each item and click 'Submit' to confirm. Your amended list of selected products will then appear.

What forms of payment do you accept?

We currently accept orders paid by Visa or Mastercard. We will not charge your card until your order is available for despatch. If any item in your order is out of stock, we will not charge for this until it is available to be sent. If you wish to pay by cheque, postal order or RHS and National Garden Gift Vouchers, we can only accept your order by post. All prices shown are in £ (GBP) sterling, and include VAT (where applicable). We regret that at this time we can only accept orders paid in sterling.

What notification will I receive?

You will receive the following e-mails from us:
  • Confirmation that your request to order your selected items has been received and the current stock status of the items on that request.
  • Confirmation that payment has been authorised and that your order has been accepted and is being packed for despatch within 24 hours.

Is it safe to shop online with RHS Enterprises?

When you place your order you are automatically connected to our secure servers using SSL 40 bit encryption. A closed padlock will show in your browser status bar. This means that your personal and card details are fully encrypted, and remain secure across the Internet and after they reach our order processing centre.

When you submit your order at the Checkout, your personal information will be encrypted before leaving your computer. This information will remain encrypted until it is received by our secure server at which stage the information you have provided will be verified. A confirmation that your request to order has been received safely will be displayed on your screen a few moments later.

Are my personal details safe with RHS Enterprises?

We respect your privacy and all personal information obtained through this web site is kept secure in accordance with the Data Protection Act 1998. The information requested from you at the checkout is considered the minimum required to process your order efficiently. Your information will be held securely by RHS / RHS Enterprises Limited (and/or reputable third parties for processing and research purposes) to process your order, and/or maintain your account and/or for research purposes.

From time to time we would like to inform you of new products or special offers and also other news items from across the RHS. You will have the option at the checkout to opt in to these e-mails, or you can contact us.

We may also like to send you catalogues or other items from the RHS in the post, again you will have the option to opt in to receive these at the checkout, or you can contact us.

We never make your data available to other companies for marketing purposes, other than for the marketing of RHS products and services.

How and when are products delivered and what are your postage rates?

Please click here to view full details of our delivery services and charges.

Can I return goods?

Please click here to view our Returns Policy.

Goods can NOT be returned to RHS Enterprises shops or plant centres if purchased through Mail Order.

How to make a donation

The RHS is keen to continue to inspire and encourage all that is best in horticulture and your support plays a vital role in this. If you are able to support our work with a donation we would be extremely grateful. You can make a donation when you place your order, whether by phone, post or via our web site.

Can I buy these items at RHS Gardens?

Most of the items featured on this site are available from RHS Enterprises Shops and Plant Centres, however the items stocked varies at each garden, therefore it is advisable to phone and check with your local RHS Garden before making a special journey.
  • Wisley, Surrey - Tel: 0845 260 9000
  • Harlow Carr, Yorkshire - Tel: 01423 724666
  • Rosemoor, Devon - Tel: 01805 624067
  • Hyde Hall, Essex - Tel: 01245 402113

Gift Service

If you would like to send gift/s direct to friends or relatives, simply complete the delivery address section when you checkout and write your gift message in the space provided. There is no charge for this service. An order confirmation will be sent to the card holders address.

Please remember that ALL items in your order are sent to the delivery address you specify and can only be sent to one address. If you require more than one delivery address you will need to enter separate orders for each delivery address.

Do you Mail Order Plants?

We have an online plant shop with a selection of plants and related products to purchase - RHS Online Plant Shop

Also, our Plant Centres offer a reservation service if you are nearby and would be happy to help you with your requirements - please contact your local centre.

Company Details

Our registered details are:

RHS Enterprises Ltd,
80 Vincent Square,
London SW1P 2PE

Reg. No. 1211648 London
VAT Registration No. 461 532757

However, to avoid delays please address correspondence to the following address:

Mail Order,
RHS Enterprises Ltd,
RHS Garden Wisley,
Woking,
Surrey GU23 6QB



© The Royal Horticultural Society 2017