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Returns Policy


At RHS Enterprises we guarantee only to send you top quality products and will do our best to inspect everything carefully before it leaves us to make sure it's in excellent condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do:

Contact Customer Services

Please either phone 01483 211320 between 9.00am and 5.00pm, Monday to Friday, email mailorder@rhs.org.uk or write to:

Mail Order,
RHS Enterprises Ltd,
RHS Garden Wisley,
Woking,
Surrey GU23 6QB


Please include your post code and name or your order number in all correspondence.

Incorrect Goods

If you have received something you hadn't ordered please contact us within 14 days informing us of the problem and we will advise what to do. Please make sure you keep the item in its original condition until we have advised what to do.

Damaged In Transit

If your purchase is damaged in transit, please contact us within 14 days informing us of the problem and we will advise what to do.

Damaged or Defective Goods

If you receive a product that is defective, please contact us within 14 days informing us of the problem and we will advise what to do.

Cancellation

Under the distance selling regulations you have the legal right to cancel your order within 14 working days of receipt of your order. To cancel an order, please contact us using the details above with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been despatched.

Return or Exchange

If for any reason you are not delighted with your purchase, you can return it unused and in the original packaging within 21 days for a full refund or replacement. Your statutory rights will not be affected. If you need to return an item please be aware that until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

Goods must be returned at your cost (unless faulty or the incorrect goods were received). If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
© The Royal Horticultural Society 2017